Our knowledge and practical experience helps ensure that your institution
has the technical infrastructure and organizational capacity to support
your ongoing implementation of CFI netflow accounting software. Caligare offers following
services support to successfully implement and maintain CFI software.
Support request submission:
Please, visit TROUBLESHOOTING QUESTIONS AND ANSWERS before
- A new KNOWLEDGE BASE
- An email technical support address email@example.com.
Standard Support Service during the following business hours:
Monday through Friday 9 A.M - 5 P.M. CET excluding the public holidays.
Standard Support includes:
Extended Support includes:
- Updates and releases of the supported software that Caligare makes generally
available to its licensees (http://www.caligare.com).
- Reasonable efforts to initially respond to all support requests submitted
via an approved means.
- Upgrades, updates and releases of the supported software that Caligare makes
generally available to its licensees (http://www.caligare.com). Upgrades shall be
available from the Purchase Date and shall continue for one year.
- Higher priority for your support requests.
- Initial response and resolve time: 1 business day.
- Different support issues take differing amounts of time to resolve,
complex server level problems that require liaison with several individuals
at an institution and consultation with Caligare. Development may take a
substantial amount of time to resolve.
However if you have any questions or problems relating to the use of Caligare
products, first check the FAQ list and/or
on this page If no advice regarding your particular problem is available there
then please send an e-mail to firstname.lastname@example.org or send fax to +1 954-596-1650
with description of your problem. Answers to the most common questions will be
posted in the knowledge base on the support page.
Please include the following information: Computer Model, CPU, Memory Available,
Operating System Version and distribution, Product License Number and a detailed description
of the problem. If the problem is confirmed we will do our best to fix it and post an update
on the web page for Caligare users to download.
Caligare shall deliver software electronically (download from Caligare web
30-day Money Back Guarantee
Caligare includes an unconditional 30-day money back guarantee. If the software
is faulty the end user can demand, according to choice, replacement of the program
or cancellation of the sales license agreement. No right to the removal of the
defects exists. The end user must inform the supplier of any obvious defect in
writing within thirty days (30 calendar days) of delivery. If this deadline is
missed guarantee rights due to the defect concerned are excluded.