B.3. Other difficulties

If you have any problem with CFI installation or CFI running, please let us know. If you cannot find solution of your problem on this page, please provide us with as many information about your situation and problem as you can.

Detailed information about errors and/or warnings can be found in the system log file (syslog). Please, check if there are any problems, using the following command: less /var/log/syslog | grep nfc

Or you can use our debug information collector tool. Run the following command: nf_debug

Nf_debug tool send debug information to our support email address. Many companies can have outgoing SMTP traffic blocked and your debug information file can not be sent directly to our email; in this case you have to open the web address: http://your_netflow_server/netflow/nf_debug.txt and send us displayed page.